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Card Data Recovery Order FAQ

1. Q: Is my order secure?

A: Yes, it is 100% secure.  We cooperate with the most reliable payment platform Regnow which is the world's largest software payment platform and the most secure payment service provider. All your privacy is 100% guaranteed.

2: Q: How can I order? Which is the quickest way for me to pay and buy the software?

A: Generally speaking, credit card is the quickest way for payment, for you can receive an email containing the download link or license code in minutes while you are placing the order through this way. Of course we accept all kinds of payment methods, like Credit-card online, Credit-card by phone, Credit-card by fax, purchase order, check/wire transfer, PayPal, ACH, postal mail, etc.

3. Q: Why when I click "Buy Now" on your site, I'm navigated to another website, does it safe?

A: Yes. Please take it easy for the navigation. After you click "Buy Now" on our site, you are automatically navigated to Regnow, which is the world's leading software transaction service provider with the most complete registration and software payment solutions. Please take it easy to fill out the form to purchase the product.

4. Q: How about my privacy on the filling-up form sheet?

A: Your private information will be protected and used for the purpose of examining and fulfilling contracts and providing technical support, etc. Use of the data beyond these parameters is not permitted. Any of your personal data will not be passed to third parties, sold or rented unless we have received your express authorization to do so or are legally obligated to forward such data.

5. Q: How can I confirm that I have finished the order?

A: Immediately after your payment, you will receive a confirmation email sent by the payment processor (Regnow), containing the confirmation information, your invoice and the receipt. So please make sure your email address is correct. And please check your spam if you don't receive it.

6. Q: How long to receive the confirmation email containing the download link? What should I do if I don’t receive the email?

A: Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: RegNow. After this e-mail, you will receive a confirmation e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam. You can also tell us your order ID and the program you purchase by email, and we'll resend a download link to you.

7. Q: What currencies do you accept?

A: Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee are all available. When ordering online, you can select from a number of currencies to display product prices for your currency.

8. Q: How do I pay by credit card or debit card?

A: Payment by credit or debit card provides the fastest order processing. Visa, MasterCard, American Express, JCB and Diners Club, as well as UK debit cards Solo and Maestro are all available. Credit card and PayPal are recommended, as you can download immediately after the payment.

9. Q: What should I do if I fail to download the purchased software from the download link provided in the email?

A: If you failed to download your purchased software, please email us with your order ID and the version of the program. We'll send a download link to you.

10. Q: Can I re-download the software after the purchase?

A: Yes, you can re-download the program with the download link provided by us.

11. Q: What is "Extended Download Service"? Do I have to purchase this "Extended Download Service"?

A: The Extended Download Service is an optional service offered by the payment processor SWREG with additional cost. Once you purchase this service, you'll be entitled to 2 year of re-download service for the product you purchased, which means the service provider will keep backup copy of the current version of the product you purchased, and allows you to download it from the link at any time.

Please note the extended download service is selected by default. If you don't want to order the service, you can simply remove it.